Return and Exchange Policy
Customer satisfaction is The Faerie Shop's top priority and we hope you will be completely happy with your purchases.
The Faerie Shop is unable to refund postage costs for returns unless we have made a mistake and sent the wrong product or the product is unusable due to a defect. Exchanges that are not the result of a defect or a mistake where The Faerie Shop has sent you the wrong product will require additional postage and handling charges. Additional charges are $10 for Australian Customers and $12.50 for New Zealand. International customers will be contacted separately to arrange additional return postage costs.
Returns should be sent through an insured/traceable carrier of your choice. The Faerie Shop is not responsible for packages sent to us that are lost or damaged.
Mon-Fri: 10.00am - 5.00pm